Refund and Returns Policy

Refund and Returns Policy

Contact us at for questions related to an exchange of items incorrectly ordered.

All hair tests and supplement products are non-refundable once purchased.

  • Please place your order carefully with this policy in mind.
  • All shipping costs are non-refundable.
  • Please do NOT send any part of your purchase back to the lab manufacturer.
  • Missing or damaged items will be replaced and the cost of shipping will be handled by HTMA Experts.


  • We only exchange items if they are defective or damaged or were ordered by mistake.
  • If you need to exchange any defective item for the same item, please  contact us.
  • You will be advised where to return the damaged or incorrectly ordered item(s) for replacement.
  • You will be responsible for paying for the shipping costs for any items  ordered in error.
  • We suggest that use a trackable shipping service for anything exchanged as we can’t guarantee that we will receive any items(s).