Refund and Returns Policy
Contact us at for questions related to an exchange of items incorrectly ordered.
All hair tests and supplement products are non-refundable once purchased.
- Please place your order carefully with this policy in mind.
- All shipping costs are non-refundable.
- Please do NOT send any part of your purchase back to the lab manufacturer.
- Missing or damaged items will be replaced and the cost of shipping will be handled by HTMA Experts.
- We only exchange items if they are defective or damaged or were ordered by mistake.
- If you need to exchange any defective item for the same item, please contact us.
- You will be advised where to return the damaged or incorrectly ordered item(s) for replacement.
- You will be responsible for paying for the shipping costs for any items ordered in error.
- We suggest that use a trackable shipping service for anything exchanged as we can’t guarantee that we will receive any items(s).